As Filipinos continue to face the challenges brought on by the COVID-19 pandemic, Globe is offering its postpaid customers a flexible way to settle their outstanding balances through an installment payment program.
All Globe Mobile Postpaid and Globe At Home customers, including business and enterprise customers, are eligible to avail of this program starting May 15, 2020.
Under this program, customers can stay connected as they can settle their Globe bills in installment terms of up to 6 months. Customers may enroll online between May 15 to June 15. Business customers may also get in touch with Globe account managers for enrollment and other details.
“We understand that many of our customers are worried about their finances due to the community quarantine. We are offering our installment payment options in the hope that it will help ease their expenses and allow them to expand their budget for essentials,” said Ernest Cu, President and CEO at Globe.
Customers may also view and opt to settle their bills inside the safety and security of their homes through Globe’s customer service apps — GlobeOne and Globe At Home. GCash is also another available alternative for settling bills anytime and anywhere. For business customers, they may also use bank online payment and wire transfer services.
To register and learn more about the Installment Payment Program and other important bill and payment information, customers can access the Globe website https://www.globe.com.ph/installment.
Globe continues assistance for COVID-19 responders via self-reporting platform
Globe is also continuing to do its part in keeping families connected during these challenging times, while assisting organizations and government agencies in flattening the curve.
Through its innovative developer group Globe Labs, the telco giant is once again taking new steps by partnering with the Department of Science and Technology (DOST) – Philippine Council for Health Research and Development (PCHRD) for the implementation of a new online platform called TanodCOVID.
An SMS-based self-reporting platform, TanodCOVID aims to improve the country’s capacity to trace suspected COVID-19 cases. A program funded by DOST-PCHRD, TanodCOVID was developed by Ateneo Center for Computing Competency and Research (ACCCRe) of Ateneo de Manila University, in collaboration with the University of the Philippines Manila – National Telehealth Center (UP-NTHC) and the DOH-Epidemiology Bureau.
It is linked to the Feasibility Analysis of Syndromic Surveillance using Spatio-Temporal Epidemiological Modeler (FASSSTER) – a web-based disease modeling and surveillance platform for COVID19, which aims to gather and present data on the country’s battle against COVID-19.
Local residents experiencing symptoms such as cough, fever, breathing difficulties, and/or diarrhea, are encouraged to inform health officials of their condition by texting their LGU’s verified number. Reports sent through the platform are handled immediately with locals receiving calls from health officials to verify the report, request for additional information, and provide guidelines on the next steps to receive treatment. Verified reports from TanodCOVID may be used to detect clustering of suspected cases that can be indicative of possible outbreak in an area.
Globe will be providing LGU partners and their constituents access and use of TanodCOVID free of any mobile charges to enable them to maximize the use of the platform, and assure the effective and real-time reporting across participating communities.
The service is currently available in select areas such as Malabon City and Mandaluyong City in Luzon, the municipality of Maigo in Lanao del Norte, municipalities of Puerto Galera and Bongabong in Oriental Mindoro, municipality of San Jose in Romblon, municipality of Jabonga in Agusan del Norte, and Valencia City in Bukidnon.
“Through TanodCOVID, we aim to add more value to our services by enabling our customers and their communities safeguard their health and safety especially during present circumstances, where access to immediate testing and healthcare prove to be more difficult,” said Albert de Larrazabal, Chief Commercial Officer at Globe.
Apart from enabling locals to report cases, TanodCOVID also provides LGUs access to data on reported symptoms to better serve their communities – as well as to isolate cases and prevent further spread.
To stay updated on the latest COVID-19 developments, Globe mobile and broadband customers are also given free access to the official websites of the Department of Health (DOH) and National Disaster Risk Reduction and Management Council (NDRRMC).
Globe stands with the country in fighting the COVID-19 pandemic as it continues to assist frontliners, organizations, and communities through its products and services. Learn more how you can join the fight via https://www.globe.com.ph/stay-safe-at-home.html.